Terms and Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Royal Panda Casino website and associated services (collectively, the "Platform") operated by Royal Panda Casino ("we," "us," or "our"). By accessing or using the Platform, registering an account, or placing a wager, you agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Platform.

These Terms constitute a legally binding agreement between you and Royal Panda Casino. We reserve the right to amend these Terms at any time. Continued use of the Platform following notification of amendments constitutes your acceptance of the revised Terms.

2. Eligibility and Account Registration

2.1 Age Requirement. You must be at least 18 years of age to register an account and use the Platform. By registering, you confirm that you are 18 or older. Royal Panda Casino reserves the right to request proof of age at any time and to suspend or close accounts where age verification requirements are not satisfied.

2.2 Jurisdiction. The Platform is intended for use by residents of New Zealand. It is your sole responsibility to ensure that your use of the Platform complies with the laws applicable in your jurisdiction. Royal Panda Casino makes no representation that the Platform is lawful for use in all jurisdictions.

2.3 One Account Per Person. You may only maintain one active account on the Platform. Creating multiple accounts may result in the suspension of all associated accounts and forfeiture of any winnings or bonuses.

2.4 Accuracy of Information. You must provide accurate, complete, and up-to-date information when registering and must update your account details promptly if any information changes. Providing false information constitutes a material breach of these Terms.

3. Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. Royal Panda Casino will not be liable for any loss or damage arising from your failure to maintain account security. You must notify us immediately if you suspect unauthorised access to your account.

4. Deposits and Withdrawals

4.1 Currency. All transactions are processed in New Zealand Dollars (NZD) unless otherwise specified.

4.2 Deposit Methods. We accept a range of payment methods as displayed on the Platform from time to time. All deposits must be made from a payment method that is registered in your own name.

4.3 Withdrawal Processing. Withdrawal requests are subject to verification checks. We aim to process eligible withdrawal requests within 24–48 hours. Processing times may vary depending on your chosen payment method and the outcome of any security checks.

4.4 Minimum and Maximum Limits. Minimum and maximum deposit and withdrawal limits apply and are displayed within the banking section of the Platform. These limits may vary by payment method.

4.5 Anti-Money Laundering. Royal Panda Casino is committed to preventing money laundering and financing of illegal activities. We may request documentation to verify your identity and source of funds. Failure to provide requested documentation may result in account suspension and/or forfeiture of funds.

5. Bonuses and Promotions

5.1 Eligibility. Bonuses and promotions are subject to specific terms and conditions that are published alongside each offer. You must read and understand all applicable promotional terms before accepting a bonus.

5.2 Wagering Requirements. Most bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Wagering requirements are specified in the relevant promotional terms.

5.3 Abuse. Royal Panda Casino reserves the right to void bonuses and associated winnings, and to close accounts, where we determine that bonus abuse or exploitation has occurred. Exploitation includes, but is not limited to, the use of automated software, exploitation of errors, or collusion.

5.4 One Bonus Per Household. Only one bonus may be claimed per household, IP address, or device unless otherwise stated.

6. Responsible Gambling

Royal Panda Casino is committed to promoting responsible gambling. We provide a range of responsible gambling tools including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. If you believe you may have a gambling problem, please use our responsible gambling tools or contact the New Zealand Gambling Helpline on 0800 654 655 or visit www.gamblingcare.org.nz.

Gambling is not an appropriate activity for individuals who are experiencing financial hardship, who are under the influence of alcohol or drugs, or who are suffering from mental health conditions that may impair their judgment.

7. Fair Play and Game Integrity

All games offered on the Platform use certified Random Number Generator (RNG) technology that has been independently tested and certified for fairness. Royal Panda Casino is committed to transparent and fair game outcomes. Any attempt to manipulate game outcomes, exploit software errors, or cheat in any way is strictly prohibited and may result in account closure and reporting to relevant authorities.

8. Intellectual Property

All content on the Platform, including but not limited to software, text, graphics, logos, and game content, is the property of Royal Panda Casino or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Platform without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Royal Panda Casino shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of winnings, loss of data, or business interruption. The Platform is provided on an "as is" and "as available" basis without warranties of any kind.

10. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy. We are committed to protecting your personal information and complying with applicable data protection laws.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the New Zealand courts.

If you have a complaint, please contact our Customer Support team in the first instance. We aim to resolve complaints promptly and fairly. If a complaint cannot be resolved to your satisfaction through internal processes, you may have the right to refer your complaint to an independent dispute resolution service.

12. Termination

Royal Panda Casino reserves the right to suspend or terminate your account at any time for any reason, including but not limited to breach of these Terms, suspected fraudulent activity, or regulatory requirements. Upon termination, any balance remaining in your account will be returned to you subject to verification of identity and the absence of any outstanding bonus obligations.

13. Contact Information

For questions about these Terms or the Platform, please contact our Customer Support team via live chat or email. Our team is available 24 hours a day, 7 days a week.

Royal Panda Casino Customer Support Email: support@royalpandacasino.nz Phone: Available via live chat Hours: 24/7